Contact Center Simulator™


The Contact Center Simulator™ allows your candidate to experience a “day in the life” and test drive what it feels like to perform in a sales or customer service role.

While the candidate previews the career opportunity, the hiring manager instantly receives a report on the candidate’s hard skills and their ability to manage the tasks required for success in a sales or service role in your call center.

The benefits of including the Contact Center Simulator™ in your selection process:

  • Helps reduce turnover and increase performance
  • Assesses a candidate’s ability to perform a wide range of job-related tasks
  • Reduces the learning curve
  • Helps to consistently target top performers
  • Speeds up the onboarding process
  • Is a customisable, online 24/7 interface