The Contact Center Simulator™ allows your candidate to experience a “day in the life” and test drive what it feels like to perform in a sales or customer service role.
While the candidate previews the career opportunity, the hiring manager instantly receives a report on the candidate’s hard skills and their ability to manage the tasks required for success in a sales or service role in your call center.
The benefits of including the Contact Center Simulator™ in your selection process:
- Helps reduce turnover and increase performance
- Assesses a candidate’s ability to perform a wide range of job-related tasks
- Reduces the learning curve
- Helps to consistently target top performers
- Speeds up the onboarding process
- Is a customisable, online 24/7 interface