Contact Center Screen™

USD$ 19.54

Developed by a team of contact centre industry experts, this report will provide an indication of where an individual will fit in either a Customer Service role or a role that includes some up-sell or cross-sell requirements.

Additional details

More about this assessment.

Remove the noise from candidates who are not suited and take up precious time and resources, and focus instead where you should. Saves you money – time – and lost opportunities. This first evaluation is your screen to identify candidates who will best suit the role.

Use the Contact Center Screen™ to:

  • Accurately predict and determine every candidate’s potential for a career in contact centre roles
  • Improve the flow of good quality candidates and make better hiring decisions
  • Positively impact on retention, training budgets and performance
Select from available languages

Arabic, Chinese (Simplified), Dutch, English, French, German, Polish, Russian, Spanish (Latin America)

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The best of all worlds.

Grounded in Science.

Our assessments offer the accuracy needed for informed decision making.

Normative, not Ipsative

Quick & Easy Process.

Receive your assessment link in an instant. Exceptions apply*.

No hidden surprises!

No Certification Needed.

Anyone can use & apply. Interpretation guides available on request.

High volume, budget driven

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Want to know more before you buy?

You’ll be wondering what happens once you place your order, and rightfully so.

What to expect when ordering a single assessment

On the Checkout page, you will be prompted to enter relevant details, including the name of the person completing the assessment.

Once you have completed your purchase, you will automatically receive an email containing the link to the assessment.

When the assessment has been completed, we will send you the confidential report and accompanying interpretation guide.

Once you have completed your order, you will receive an email letting you know that we are creating your dedicated site on our assessments platform. We allow 24 hours to do this step.

You will then receive your assessments invitations, which you can forward to the individuals involved at your leisure.

As each assessment is completed, the reports will be automatically delivered directly to you for your use and distribution.