Contact Center POP™

USD$ 135.07

The ContactCenterPOP™ is one of the world’s leading call center assessment tools. Thoroughly validated, it is designed for the selection, training and coaching of contact centre staff. One assessment allows you to evaluate candidates for three roles: Outbound (sales); Inbound (service); Supervisor (suitability for, or capacity to be developed into, a supervisor role).

Additional details

More about this assessment.

The ContactCenterPOP™ assesses self-management potential, motivational structure, organisational fit, people orientation, leadership style, learning needs, communications style, confidence, lifestyle management, approach to listening, emotional intelligence and many other key factors that are common traits in successful Customer Relationship Managers.

The ContactCenterPOP™ is for:

  • Selecting candidates who would be suited for cross-sell and up-sell roles;
  • Selecting candidates who would be suited for customer care roles;
  • Enhancing the development process of customer care personnel;
  • Assisting in the analysis of customer care cultures;
  • Assessing potential to become team leaders or managers;
  • Coaching and developing existing and future customer care personnel.

The ContactCenterPOP™ provides valuable insight into:

  • Individual needs assessment
  • The right selection decisions
  • Matching individual assessments to organisational culture and specific needs
  • Improving retention and growth
  • Improving bottom line results
Select from available languages

Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English, French (Canadian), French (France), German, Japanese, Korean, Russian, Spanish (Latin America)

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The best of all worlds.

Grounded in Science.

Our assessments offer the accuracy needed for informed decision making.

Normative, not Ipsative

Quick & Easy Process.

Receive your assessment link in an instant. Exceptions apply*.

No hidden surprises!

No Certification Needed.

Anyone can use & apply. Interpretation guides available on request.

Simple traffic light system

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POP™
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Want to know more before you buy?

You’ll be wondering what happens once you place your order, and rightfully so.

What to expect when ordering a single assessment

On the Checkout page, you will be prompted to enter relevant details, including the name of the person completing the assessment.

Once you have completed your purchase, you will automatically receive an email containing the link to the assessment.

When the assessment has been completed, we will send you the confidential report and accompanying interpretation guide.

Once you have completed your order, you will receive an email letting you know that we are creating your dedicated site on our assessments platform. We allow 24 hours to do this step.

You will then receive your assessments invitations, which you can forward to the individuals involved at your leisure.

As each assessment is completed, the reports will be automatically delivered directly to you for your use and distribution.

Opt in to access our free POP™ assessment tools & resources.

Sample reports, brochures & interpretation guides