Contact Centre Screen™


Developed by a team of contact centre industry experts, this report will provide an indication of where an individual will fit in either a Customer Service role or a role that includes some up-sell or cross-sell requirements.

Remove the noise from candidates who are not suited and take up precious time and resources, and focus instead where you should. Saves you moneytime – and lost opportunities. This first evaluation is your screen to identify candidates who will best suit the role.

Use the Contact Center Screen™ to:

  • Accurately predict and determine every candidate’s potential for a career in contact centre roles
  • Improve the flow of good quality candidates and make better hiring decisions
  • Positively impact on retention, training budgets and performance